Frequently Asked Questions
Everything you need to know about your MADLADY order.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to follow your package's journey.
What is your return policy?
We offer a 30-day return policy from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached.
How do I find my size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit can vary between different styles like cargo pants and oversized hoodies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Klarna for 'Buy Now, Pay Later' options.
Can I change or cancel my order after it's placed?
Because we process orders quickly to ensure fast delivery, we can only make changes or cancellations within 30 minutes of the order being placed.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your specific location.